Returns & Warranty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to return an item?

Just contact our customer service with your order number. We will guide you through the process.

Please make sure to mention your order number in your return request.

Return Due To Change Of Mind

Wireless Flix will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell able condition. 

Special Considerations for Phones or other electronic devices: 
Cell Phones and other electronic devices like iPads and Tablets are covered by a 30-Day LIMITED WARRANTY from the date of purchase/ receive at its discretion will repair or replace the device. If you are not happy with the item and want to return, there will be 10% restocking fees and if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The customer is responsible for all return shipping costs. Any item that is returned in a condition different than what was shipped out may be rejected for return. Following conditions will not be accepted for returns and warranty will be voided for below conditions;
1- Liquid/ Water damage.
2- Broken parts or physical damage.
3- Bent/ Broken battery or sim slot or charging port.
4- Missing parts/ associated accessories and box.
5- Flashed/ programmed handset that resulted in handset not being usable and/ or invalid IMEIs or ESNs.
6- iCloud/ Samsung/ Google or any accounts and passwords should be removed before returning the device.

A shipping charge will not be refunded for returns on non-defective items. Prepaid shipping labels may only be issued within the 30 day return period. If the return is outside of the 90 day window shipping may not be supplied. If a shipping label is provided to return a non-defective item, a $10 shipping charge will be withheld. We DO NOT provide refunds, returns, or exchanges for products shipped internationally.

Items damaged during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. If your item is missing from the shipment provided or if delivery status shows "delivered" but the item has not arrived, you must contact support within 48 hours to file a claim.

Extended warranties may be purchased only at the checkout for your order and will extend the return period of your device for exchanges only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@wirelessflix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
1- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wirelessflix.com.
3- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
4- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wirelessflix.com and send your item to our partner: Wireless Hut, 1133 St Vincent Ave, K-008, Shreveport LA 71104, United States.
5- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

NOTE: If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.